What's a Grey Space?
Founded in Scotland in 2017, we are proud to have delivered contact centre solutions for organisation of all sizes, from small in-house teams, to large-scale 24/7 BPOs, to police force control rooms across the UK and in Europe.
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As a partner, rather than supplier, we empower our clients to elevate their game with smart, scalable technology and expert support without the complexity or the price tag.
A Small, and Dedicated Team.
We think our size sets us apart from the competition; we're agile, innovative, and we want to impress. Every member of the team has worked tirelessly from day one to build Grey Space into a global company with a start-up personality.
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Our mission is not to sell our solutions, it's to make sure that, for you, we're the right solution.
I required a team who had worked with cutting edge contact centre technologies.
My only thought was to turn to Grey Space who are innovative and have ease in delivering the end game and supporting the solution.
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Frank McKenzie
Senior Project Manager
Meet the Team.
As an ex-IBM Mainframe developer, Laurie jumped in at the very deep end of the contact centre space, joining Sabio in 2013.
In that time, Laurie has delivered contact centre solutions for some of the worlds biggest brands and technology partners across the UK, Europe, Middle East, and Asia.
Laurie's experience influenced the development of our own solutions and saw him shake off his technical roots to focus on UI and UX, determined to bring the modern experience we enjoy as consumers to B2B solutions.
Laurie McLaughlin
Co-Founder and Managing Director
Craig Hunter
Co-Founder and Managing Director
Craig has lived and breathed contact centres since he began his professional career at Webhelp in 2005.
In a little under two decades, Craig has developed, deployed, and supported cutting edge contact centre solutions for businesses all over the world.
During his time at Dell and Teleperformance, Craig gained a well earned reputation for being a bit of a wizard with contact centre data, which is at the beating heart of everything we do at Grey Space.
Questions People Ask.
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Why should I work with Grey Space?We could talk about how great we think we are here but what matters most is what you get. So, what do you get? A boutique partner with a personal touch - our goal is to build a relationship, not complete a transaction. An enthusiastic and pragmatic team, all working hard to make sure every interaction with us completely meets your needs, and exceeds your expectations. A responsiveness, flexibility, and a focus that's just not possible with larger solution providers. A culture of transparency, our team speak plainly and honestly so you're always "in the loop". It sounds simple, but we like simple - it makes our lives easier, and we think yours too.
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Why shouldn't I work with Grey Space?We're going to ask you a lot of questions. It is vital to us that we understand your business and your needs to make sure we're the right fit. We appreciate that level of enthusiasm isn't for everyone, and if a dedicated sales team, backed by a long company history, and corporate structure represents a stability that you value, then we might not be the right fit, and it's more important that you work with the right people than with us.
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Where is Grey Space based?Our offices are in Glasgow, Scotland though we work, and deliver the majority of our solutions and professional services remotely which enables us to support our clients and partners all over Europe.
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Do Grey Space provide professional services?Yes, we have a long history and deep expertise in contact centre solution design, implementation, consultancy, and training with the Avaya Contact Center suite of products - which eventually became the inspiration for our solutions. Check out our Services or get in touch to discuss your requirement, we'd love to help if we can.
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Is Grey Space a systems integrator?No, we have spent a long time developing our solutions for a small number of contact centre platforms to allow us iterate, and perfect our process, focussing on reliability and repeatability so we can deploy our solutions quickly, and without the uncertainty that often comes with a custom integration. Our solutions and processes have matured to the point where we are now actively expanding the compatibility of our real-time wallboard, and data automation solutions to bring the same turn-key deployment model to a wider range of contact centre and CCaaS platforms. So watch this space and if you don't see your specific platform listed get in touch, because we might suprise you.
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What Kind of Contact Centres Do Grey Space Work With?We've had the privilege of working with contact centres of all sizes, each with unique aims and needs. Our clients range from 24/7 BPO centers of excellence to banking institutions and emergency 999 control centers. These partnerships have been an incredible source of learning for us, and working closely with our clients has fundamentally shaped the ongoing development of our solutions. If our solutions or expertise can contribute to your goals, we'd love to work with you.
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Does Grey Space Have Any Security Clearance?Our delivery and support teams hold current NPPV3 clearances. This allows access to police premises, systems, and classified material up to SECRET level, with occasional access to TOP SECRET information.
Let's Talk
Questions about our solutions, services or the technology we support?