Big news - we have just completed a major upgrade to our wallboard solution, bringing Discover wallboards to Amazon Connect.
This has been our first new platform outside of Avaya but it's been such a dream to work with we're delighted to say that we now support Amazon Connect.
2-second refresh rate across agents, queues, routing profiles, tasks & callbacks (including Amazon's surprise email feature)
Available on-premises, cloud, or private cloud
30+ out-of-the-box wallboard templates with customisation available
Real-time messaging, alerts, and dynamic formatting
Works on any smart device with device based authentication and role-based security
Seamlessly integrated with our Agent Desktop solution (more news on that later)
We're really excited to introduce Discover and ourselves to a new community of contact centre professionals so we can learn, contribute, and take Discover to the next level.
Bonus screenshots of us trying to break things this morning.
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