As development continues on the many, MANY features and changes coming with Discover 2.4 we recently completed final testing on the new alert system which we think elevates contact centre wallboards both visually, and in utility.
Our contact centre wallboard alerts contain a set of user created rules to determine when an alert will trigger - the appearance and animation style, the text content (including real time references to data!), and how long the alert will remain on screen is entirely user configurable.
Coming to a wallboard near you Q3 this year.
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