I have the production build for Discover 2.4 in my hands.
The decision to extend our release timeline and delay the next feature patch to Q1 2024 has allowed us to refine the experience massively across all devices and, with the extra time, we even managed to sneak some further improvements in there so I'm beyond excited to get it out there and start hearing your feedback.
The last step in the critical path for us is to update the user guides, so while that's in progress I'll be back to share some the new features coming with 2.4. For all the folks eager to get their hands on 2.4, once we have a complete user guide our support team will be in touch to schedule a change window for the upgrade.
While I'm here, I'd like to say thank you in particular to the teams who have been so enthusiastic and engaged over the past few years. You have waited so patiently for some of the changes coming in Discover 2.4, and I do not think you will disappointed.
To stay up to date on what's coming next, you can check out the Discover Feature Release Timeline and if you have any questions or ideas about contact centre wallboards, don't hesitate to get in touch, we'd love to hear from you.
Grey Space Out.
Thanks,
Laurie
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